Unger Fabrikker in Fredrikstad ships 40,000 pallets of technical cleaning products to customers worldwide every year. Business Central, provided by Dynapro, ensures quality and traceability all the way to the customers.
Unger Fabrikker is one of Europe’s leading manufacturers of cleaning products and hygiene products. Unger’s product portfolio includes cleaning products for personal, industrial and institutional use. High-quality technical products are exported from Unger’s modern factories in Fredrikstad to the whole world.
Unger’s ERP system was outdated and was no longer maintained and updated. After thorough research into the ERP market, Unger chose Microsoft Business Central. With Microsoft Dynamics 365 Business Central, Unger has gained a business system that is tightly integrated with the manufacturer’s office support systems and other business-critical applications. At the same time, the system’s standard functionality covers most of Unger Fabrikker’s needs. Business Central has provided Unger with a standardized and tightly coupled technology platform.
“A well-functioning ERP system is crucial and critical for Unger Fabrikker. With Business Central, we have a user-friendly business system and we are always updated to the latest version. Business Central has contributed to quality improvement and efficiency.”
— Terje Nyhus, Financial Manager at Unger Fabrikker AS
Customer challenges
Unger Fabrikker had an outdated ERP system, which presented a number of challenges:
- It was expensive to maintain.
- It did not support the employees’ requirements for an efficient and user-friendly system.
- Administrative processes and quality control contained many, time-consuming manual operations. These could also be a source of errors.
- Old, unsupported business systems are also more vulnerable to security incidents.
- Compliance with new legal requirements, such as SAF-T and reporting to the authorities required specially developed additional solutions.
- In addition, Unger Fabrikker wanted an ERP system that provided increased flexibility for employees and supported home office.
Dynapro’s solution
After thorough market research, Unger Fabrikker chose Microsoft Dynamics 365 Business Central. An important reason was that the industrial company had Microsoft Office 365, Microsoft Sharepoint and other services from Microsoft’s cloud platform Azure.
For Unger, it was important that the ERP system was tightly integrated with Office 365 and the manufacturer wanted to exploit the effects of standardizing on the Microsoft platform. The choice of Business Central has provided a standardized and tightly coupled technology platform.
With Business Central, Unger Fabrikker has a business system that is always up to date. Instead of special configurations and expensive proprietary solutions, Unger has chosen to get the necessary additional functionality found in the Microsoft Azure ecosystem. This means that the ERP system can be continuously updated without Unger having to wait for adaptations from third-party solution developers.
With the help of ERP partner Dynapro, Unger has integrated business-critical special systems related to production with Business Central. This ensures that information is handled in the ERP system and that data quality increases.
The result
The upgrade to Microsoft Dynamics 365 Business Central has given Unger Fabrikker a number of positive effects. Firstly, the system is continuously updated. This means that Unger avoids costly, resource-intensive and risky upgrade projects. Today, Unger has predictable fixed operating costs associated with the ERP system instead of high, unpredictable investment costs.
An updated business system also means that it is constantly adapted to new legal requirements and regulations, such as changed VAT rates and rules or new accounting regulations. The standard functions in Business Central are constantly adapted to current regulations. With the old system, Unger Fabrikker had to develop special solutions to comply with the law, including those related to exporting accounting data according to the SAF-T standard. Today, this is handled by Business Central’s standard functions.
Every year, Unger Fabrikker ships out 40,000 pallets of cleaning agents, hygiene products and surfactants for high-volume use and products tailored to special cleaning purposes. In addition, Unger develops concentrates that are mixed according to customers’ wishes and specifications. It is very important that the products can be traced all the way from production to customer and that customers always receive the correct product.
In close collaboration with Dynapro, Unger Fabrikker has automated and digitized several processes. Today, data from the delivery of the products is automatically entered into the ERP system using hand-held terminals. This allows Unger to track shipments all the way to the customer and the system ensures that all customers around the world receive the correct goods. Business Central has provided better control and increased data quality.
The handling of incoming invoices has also been digitized and automated, which means that Unger saves a lot of time and large costs related to invoice handling. Business Central also gives the 120 employees at Unger Fabrikker more flexibility and the opportunity to work efficiently regardless of time and place. Based on Dynapro’s deep industry knowledge and thorough work, the Business Central implementation has quickly yielded great results.
“We chose Dynapro because it was the partner who understood us and our needs best. We have come to know Dynapro as thorough, they take responsibility and give us good support. Dynapro delivers good quality and delivers solutions that make Unger Fabrikker more efficient.”
— Terje Nyhus, Financial Manager at Unger Fabrikker AS